Privacy Policy

Last Updated: October 2026 | Effective Date: October 2026

1. Overview

Ideal Home Appliances (“we”, “our”, or “us”), established in 2000 in Thiruvananthapuram, Kerala, respects your privacy. This Privacy Policy explains our practices regarding any information you share when browsing our website (https://idealhomeappliances.in) or contacting our stores.

Our website functions primarily as an online product discovery and store enquiry catalogue. We do not conduct automated e-commerce transactions, process credit cards online, or create mandatory user accounts.

2. Information We Receive

We receive information only when you voluntarily provide it:

  • Enquiry Communications: When you click an enquiry button to open WhatsApp, initiate a phone call, or send an email, we receive the contact details and messages you choose to share (such as your name, phone number, and appliance interests).
  • Browser Storage: We use standard browser localStorage solely to remember when you dismiss our promotional campaign pop-up so it does not repeatedly interrupt your browsing experience. No personal identifiers are tracked or shared.
  • Standard Server Logs: Like standard web hosting services, our web server logs standard request headers, IP addresses, browser types, and visited URLs for performance maintenance and cybersecurity protection.

3. How We Use Your Information

Information shared with our stores is used strictly to:

  • Respond to your appliance inquiries and share product specifications, availability, and pricing.
  • Arrange store visits, demonstrations, or coordinate home delivery and installation where requested.
  • Provide follow-up after-sales support and authorized manufacturer warranty guidance.

We do not sell, rent, or trade your contact information to third-party telemarketers or advertisers.

4. Third-Party Links & Services

Our website provides links to external services such as WhatsApp (Meta Platforms) and Google Maps (Alphabet Inc.) to make contacting us and visiting our stores convenient. When interacting with these external platforms, their respective privacy policies govern your data.

5. Security of Your Information

We take reasonable physical and administrative precautions to safeguard contact details provided during store enquiries. However, transmissions over the internet cannot be guaranteed 100% secure.

6. Contact Regarding Privacy

If you have questions regarding this policy or wish to update any contact details previously provided to our stores, please contact:

Ideal Home Appliances
M.G. Road, Near Ayurveda College, Thiruvananthapuram, Kerala 695001
Telephone: +91 85900 45900
Email: info@idealhomeappliances.in